Didnt show up for installation day and no notice given - found out when I called to report worker was a no show that Vic knew the guy couldnt make it but he didnt call to advise beforehand. When the flooring was installed, I was left with a mess to clean up and they didnt install the tile to carpet trim. Were paid in full but did not complete job. We made repeated calls and got a different excuse each time. We were even told by Vic that he and his father would come the next day to finish the job but again, no one showed up. When a worker finally did show up, he didnt know how to finish the job and when he left he took with him trim we had already paid for! Job started in Feb and its now end of Sept and still no call from Vic about our job. We ended up having to pay another company to complete for us.
Really poor customer service. Nice owner, just horrible at keeping promises and comittments. We had a date booked for installation and no one showed up. Rescheduled for 2 weeks later and guess what? STILL no one showed up. We returned our stock and went with another local provider. Majestic is the way to go.
Zero customer service and are thieves with a business license. They will walk away with your money without giving what you've paid for.
If I could rate this store zero stars I would. The following is our experienceon date of installation they no showed and didn't callwhen we called to see where they were we were told our carpet had gone somewhere else so they had to reorder when the carpet came in it was too small for the spacetheir installer showed up with a live bird on his shoulder and brought it into our house without askingthe installer stood on my antique chair even after I told him I'd get him a ladderthe installer yelled at me after I told him I didn't want glue used in my house with my 6 month old baby there and left without completing the job we had to supply a piece of carpet to make it fit and the seam is visiblewhen we questioned the final bill the owner threatened to send it to collectionsI WOULD NEVER, NEVER, NEVER USE THEIR SERVICES OR RECOMMEND THEM TO ANYONE.
The owners are great guys and very helpful, their store is clean and they have a large inventory and many options.
The Flooring Store is a Canadian Furniture Store based in Spruce Grove, Alberta. The Flooring Store is located at 226 McLeod Ave, Spruce Grove, AB T7X 3X2, Canada.
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