The initial phone call to try and get my truck in for repair was easy and straightforward; they marked me in to save my place in line until I could get the truck to them. Awesome!!The service desk was friendly, efficient, and I was in and out in no time. They knew exactly what needed to be done. Excellent!!They called to confirm on the replacement of the part, and the whole repair was done in a few hours. Great!!The only issue was when I went to check on the repair I noticed the wiring harness was not seated. They fixed it right away without question. So, I would have to say for the most part I was very pleased with the service and treatment I received.Am I please with the quality of the mechanical work done. Yes. Everything seems to be working the way it should. Having said that, my concern is with the lack of attention to detail. It may be a simple fix to properly seat the harness in the door, but as a customer, I should not have to be the one to double check a mechanic's work. And considering it was taken for a 7 KM road test... to make sure the window worked; I'm a little skeptical about what was done during the road test. There seems to be a growing issue for many customer service oriented businesses where people no longer seem to take pride in their work, which is sad really. Some people don't realize just how important their role is in obtaining, keeping, and maintaining a customer's trust and loyalty. Whether you're the CEO, top salesman, greeter, mechanic, or janitor. Everyone has a role to play in customer service.Bottom line... Would I recommend this dealership to service your vehicle. Yes, I would.
I took my challenger in for an oil change and had two requests: they change the batteries in my two key fobs and I asked that they try to get some kind of droplets (apparently tree sap) off my car. They tried getting it off and washed my car for me but could not get the sap off and suggested I take it to a specialist. They didn't charge me for the wash and charged me next to nothing for the key fobs (where at another dealership last year they charged close to $100.00). Great people and great service.
Okay, so here goes. I brought my truck here because it was having a few issues. I also had 3 recalls. They chargede $88 just to tell me there is lots of mud under my truck. Then when they "corrected" my tailgate latch recall, something happened and my back up camera went offline. When I picked up my truck and realized my back up camera wasn't working, I first got told they didn't do any work related to my back up cam. The tailgate latch is directly tied in with my back up cam. So that was blatantly a lie. I went in today to discuss the matter further and the advisor that I had already been dealing with told me they do 10 of these recalls a day and have never had a problem. I found that disgusting they could speak to me that way. So I brought my truck into stony plain and a couple hours later, they were able to get my back up cam online. I'm disgusted with this dealership and outraged that they charged me $88 just to tell me there's mud under my truck and to screw up my back up cam. Mind you I have a 2017 dodge ram with full warranty. This dealership is out to get people. Please avoid coming here. On the bright side, Stony plain Chrysler is right down the road and they are absolute life savers and such a pleasure to deal with.
Bought my first financed vehicle here. So accommodating for my work hours and crazy schedule... got the car I wanted with the price tag I wanted. My dad then purchased his truck a week later! HIGHLY RECOMMEND. Very professional and respectful team! No time wasters.
I was extremely disappointed today after leaving the dealership. I was charged $190 to put my winter tires on my vehicle. Yes they needed to be mounted and balanced on rims, but I was also charged $21 in a miscellaneous shop fee. When I asked what the shop fee was for I was told for rags and different things that's used around the shop. I'm sorry but I should not be charged $21 on top of my bill to get my tires put on. I was then advised that they've changed their policy on storing tires and if I wanted to store my tires at the dealership they would be charging me $79.99 ( and probably another misc shop fee). Needless to say I will not be storing my tires at the dealership. And because I no longer I'm storing my tires at the dealership I will no longer be having them switch my tires out for me.
Grove Chrysler Dodge Jeep Ram is a Canadian Car Dealer based in Spruce Grove, Alberta. Grove Chrysler Dodge Jeep Ram is located at 200 St Matthews Ave, Spruce Grove, AB T7X 3A6, Canada.
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